Basic moving insurance is included with NordTrans. It provides insurance on the cargo that can reach $25,000 and protection calculated at $1.05 per pound for eligible items, according to the contract. If you want additional protection, discuss it with your representative before moving.
For our part commercial clients, We offer other insurance options. We discuss them with you in person during our initial meeting, depending on your company’s needs.
Moving insurance and basic protection included
The $25,000 cap applies to the cargo. For an eligible item, the calculation under basic protection takes into account its weight, at $1.05 per pound, without exceeding its actual value. The contract specifies the applicable conditions and exclusions.
As an example, for a piece of furniture worth £50, the weight calculation gives £52.50. The amount applicable depends on the actual value of the piece of furniture and the other terms of the contract. Before you Residential move, Please report any property that requires special protection.
What basic protection does not cover
The contract excludes from basic protection items packaged by the customer, including those placed in bags, boxes, or other containers that our movers did not pack. It also excludes fragile or valuable items, including mirrors, glass, marble, tableware, artwork, and antiques. If you declare them in advance and we approve their transportation, we can offer you a special insurance for these items, for an additional fee.
Damage attributable to hidden defects, normal wear and tear, a manufacturing defect, or the fragility of the item are also excluded, as are mechanical or internal electronic damage to the devices.
Additional insurance
Additional protection is offered for an additional fee. If you wish to have an option based on the declared value of your belongings, discuss it with your representative before the move date. To prepare the discussion, identify the items to be covered and indicate their value. Ask what conditions and exclusions apply to the proposed option.
If your goods also need to pass through ours warehouse in Montreal, Please indicate this when booking. The same basic protection applies during storage, subject to the terms and exclusions of the contract.
How we protect your belongings
Our trucks are equipped with moving blankets, carts, mattress covers and straps. They also contain the tools needed to disassemble and reassemble the furniture. The blankets protect the furniture and the straps hold the load during transport. The team also uses protective mats to cover the floors in the passageways.
What you need to prepare before moving
Please notify us in advance of any heavy, fragile, valuable items or items requiring special handling. A description, dimensions, or photos help the team prepare. Please empty the furniture and prepare your appliances and fragile items before the team arrives.
To be eligible for a claim under the insurance, electronic devices, such as televisions, computers and sound systems, must be transported in their original packaging.
Plan to have the electrical components, gas appliances, plumbing installations, and specialized equipment removed and brought back to your side of the house; they are excluded from our insurance coverage.
Valuables, plants and pets
Jewelry, cash, antiques and collections must be declared before packing so that we can check whether transportation is possible and, if necessary, offer you special insurance for an additional fee. When possible, keep these items with you. Plants travel at your own risk. Their condition depends, among other things, on water, light and temperature. Plan to transport your animals with you in the family vehicle.
What to do in case of damage or missing items
Inspect your belongings on the day of the move. If you notice any damage during the move, report it immediately to the on-site team so that they can investigate it. Notify NordTrans in writing as [email protected] soon as possible, within 14 days of NordTrans starting its operations following the date of the move. Operations days run from Monday to Sunday. Describe what you have noticed, indicate the affected items and attach photos clearly showing each of the reported damages. Preferably, respond to the email we sent you with your contract.
Depending on the situation, NordTrans may ask you to obtain a cost estimate for repairs or to come to the property to assess the damage. We can also offer to perform the repairs ourselves or to entrust them to a contractor of our choice.
If an item is missing, please report it within 24 hours of the move so that we can quickly check the truck and our facilities.
Frequently asked questions
Is basic protection included in the move?
Yes. It is included and applies according to the conditions and exclusions provided in the contract.
Can I request additional insurance before my move?
Yes. Talk to your representative before the transport to learn about the options and their conditions.
Does the basic protection apply during storage as well?
Yes. The same basic protection applies during storage, subject to the conditions and exclusions of the contract.
Can I obtain an insurance certificate for my commercial building?
Yes. If you plan a commercial moving, Please request the certificate during the booking process.
